Last updated: 30/06/26

This Refund & Returns Policy applies to all purchases made through this website.

1. Overview

Each artwork is produced and fulfilled with care to ensure high quality. Because our products are made to order, we have specific return guidelines outlined below.

2. Made-to-order and print products

Our art prints are made to order. As a result, we are unable to accept returns or offer refunds for change of mind once an order has been placed.

This includes:

• Change of mind
• Ordering the wrong size or variation
• Colour variation due to screen differences

We recommend checking all product details carefully before placing your order.

3. Faulty or damaged items

We take great care in packaging and fulfilling orders. However, if your item arrives damaged or faulty, please contact us within 48 hours of delivery.

To resolve the issue, we may offer:

• A replacement item
• A refund
• Or another suitable resolution depending on the situation

You may be asked to provide photographs of the item and packaging to help us assess the issue.

4. Lost or delayed orders

If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate with the courier service.

We will work with you to resolve any lost or significantly delayed orders.

5. Custom or framed items (if applicable)

Any customised, framed, or made-to-order variations are non-refundable unless they arrive damaged or defective.

6. Colour and appearance disclaimer

We make every effort to ensure our images are as accurate as possible. However, colours may vary slightly due to screen settings and printing processes. These variations are not considered defects.

7. How to request support

To report an issue with your order, please contact:

Email: enquries@dramyizycky.com
Order number: Please include this in your message

We aim to respond within 7 working days.

8. Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law.